Every emergency call, routed in seconds.
HVAC, plumbing, electrical, garage, cleaning. Dextel hands urgent calls to your dispatcher, books service windows around your crew, and sends customers the arrival updates for the job they booked, while you're still under the sink.
The phone rings the loudest at the worst time.
- You're elbow-deep in a job and the next $1,200 emergency call goes to voicemail.
- Dispatchers misroute jobs because the caller never gave a clean address or zip.
- Customers ghost service windows because no one texted them an ETA.
- After-hours calls cost you a callback fee that competitors don't bother charging.
An agent shaped for your day, not a generic bot.
Urgent-call handoff
Listens for the urgency phrases you configure (no heat, sewage backup, sparking outlet) and warm-transfers the call to your dispatcher, who decides how to respond.
Address & service area check
Captures full address, validates against your service zone, and quotes a trip charge for out-of-area jobs up front.
Books real service windows
Reads your dispatch board, offers true windows around the crew's route, not optimistic 8am-12pm guesses.
Arrival-time updates
With the customer's consent, texts them when the tech is dispatched, en route, and 15 minutes out, for the appointment they booked and nothing else.
Upsells on common asks
Caller mentions a tune-up, agent offers your service plan. Trained on your pricing, not generic upsell scripts.
After-hours that doesn't cost you
Books the caller a morning slot, or connects them to your on-call line when they report one of the emergency phrases you configured.
From sign-up to first booked call in under an hour.
- 01
Connect your calendar
Google Calendar or GoHighLevel out of the box. Dispatch tools like ServiceTitan, Housecall Pro or Jobber connect through custom tools or workflow webhooks.
- 02
Define your service area
List the zip codes or towns you cover and any trip charges in the knowledge base. The agent checks the address and quotes trip charges up front.
- 03
Forward & monitor
Forward the office line. Watch jobs land in dispatch in real time, with every call recorded and summarized.
Things people ask before signing up.
Does it integrate with ServiceTitan / Housecall Pro?+
Not natively yet. You can push new jobs and customer details to them through custom tools or workflow webhooks, and Google Calendar and GoHighLevel work out of the box. Other CRMs work via webhook.
Can it handle commercial accounts differently?+
Yes. Tag the phone numbers of your commercial accounts and choose an account manager for each; calls from those numbers are routed to that person with the notes you set.
What about Spanish-speaking callers?+
Yes. With Dextel Fusion the agent detects the caller's language automatically and switches mid-call: 90+ languages, Spanish included. Dextel Core supports Spanish too.